Return Policy

Returns

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it, with all original packaging and seals intact. You'll also need the receipt or proof of purchase.

Starting a Return

To start a return, contact us at hello@truetonewellness.com. Please note that items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@truetonewellness.com.

Subscription Orders

If you're enrolled in a subscribe-and-save plan, your subscription will renew automatically and your card will be charged according to your selected schedule until you cancel. Orders created through an active subscription cannot be canceled, modified, or refunded once they have been processed.

To skip, pause, or cancel an upcoming shipment, please manage your subscription through your account portal before the next billing date, or contact us at hello@truetonewellness.com and we'll be happy to help.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us immediately at hello@truetonewellness.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Items That Can't Be Returned

Because we sell ingestible supplements, for health and safety reasons we cannot accept returns of items once they've been opened. Certain types of items also cannot be returned, including:

  • Opened or used supplement bottles/packages
  • Perishable goods
  • Custom or personalized items
  • Sale items or items purchased with a discount code
  • Gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be unopened, unused, and in the same condition that you received it, with all original packaging and seals intact. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at hello@truetonewellness.com.

Questions

If you have any questions concerning our return policy, please contact us at hello@truetonewellness.com.